FAQ

Frequently asked questions (FAQ) about Memories Bookstore are here.


Account

Do I need an account to order products from Memories Bookstore website?

You don’t need an account to order products. You can order the products directly from our website without account.

Delivery and order issue

How much time does it take to deliver the products?

It usually takes within 1 week to 2 weeks time to deliver. Due to COVID-19 pandemic, the delivery speed may slowed down, please allow some time for us to process the delivery.

I received the wrong or damaged product, can I exchange it?

Yes, you can request to exchange if you receives the wrong or damaged product. Please contact us within 7 days upon receiving the item to arrange for product exchange. For more details, please read our return policy.

Can I track my order?

Yes, you can track your order. We will email the tracking number to you once the product start shipping. If you didn’t receive the tracking number, please contact us here.

Which location do you deliver to?

Oceania: Australia, New Zealand
Asia: Japan, Malaysia, Singapore, South Korea, Taiwan
Europe: Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Switzerland, United Kingdom (UK)
North America: Canada, United States (US)

Payment and prices

What payment methods is accepted?

We accept payments using Paypal, Credit Card or Debit Card.

What currency are you charging?

The product’s currency stated on our webstore are USD (United States Dollars) and we charges in USD.

Products

I can’t find the books I want at Memories Bookstore.

If you can’t find the books you want in our website, you can contact us and tell us the book you are looking for, and we will assist you. Optionally, do provide us the book’s information like the ISBN or EAN number if possible, to locate the correct book accurately.


Couldn’t solve your question or issue from reading the FAQ (Frequently asked questions)? Drop us a message here and we will get back to you as soon as possible.

Follow us on social media

Facebook | Twitter | Instagram